
Frequently Asked Questions
Do I need to wash out the leave-in deep conditioner?
No, you do not need to wash it out. This is a 3-in-1 formulation designed to function as a conditioner, deep conditioner, and leave-in conditioner in one.
It is specifically formulated to remain in the hair, allowing continuous hydration, softness, and manageability throughout the day.
By combining multiple steps into one product, it also helps simplify your routine—saving both time and money without compromising on results.
Why is my hair breaking even though I'm using the right products for my hair type?
Using the right products only solves one part of the complex equation of maintaining a healthy head of hair. Breakage can result from factors such as:
• Mechanical damage (tight styles, rough handling)
• Inappropriate use of protective styling
• Protein/moisture imbalance
• Weak hair structure from internal deficiencies
Products help, but technique, routine, and internal health are equally important.
Are your products natural?
We use a combination of naturally derived and scientifically backed ingredients to ensure both safety and performance.
Are your products safe for sensitive scalps?
Our formulations are designed to be gentle, but we always recommend a patch test before full use.
Do your products contain parabens or sulfates?
Our formulations are free from harsh sulfates, parabens, and unnecessary additives that can strip the hair or irritate the scalp.
Do you ship internationally?
We do not currently offer international shipping, but it will be available from July 2026.
Can I change or cancel my order?
Orders can only be changed or cancelled within a limited time after purchase. Please contact us as soon as possible.
Do you accept returns?
Due to hygiene reasons, we cannot accept returns on opened or used products. If your item arrives damaged, please contact us within 48 hours.
What if a product doesn't work for me?
Hair care is highly individual, and products are simply tools. We offer personalised guidance to help adjust your routine, so please do not hesitate to reach out for further support.

